Privacy Policy

Introduction

Kinara ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our USCIS case tracking service.

Information We Collect

Information You Provide

• Account Information: Name, email address when you create an account
• Case Information: USCIS receipt numbers you choose to track
• Communication: Messages you send to our support team

Information Collected Automatically

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, features used, time spent on the service
• Push Notification Tokens: If you enable push notifications

How We Use Your Information

• Provide and maintain our case tracking service
• Send you notifications about your case status changes
• Send service-related emails (welcome, case updates, etc.)
• Improve and optimize our service
• Respond to your inquiries and support requests
• Detect and prevent fraud or abuse

Data Sources

Case status information is retrieved from publicly available USCIS systems. We do not have access to your immigration files, personal documents, or any information beyond what is publicly queryable with a receipt number.

Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party services that help us operate (hosting, email, analytics)
• Household Members: If you join a household, other members can see shared case information
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can delete your account at any time, and we will delete your personal information within 30 days, except as required by law.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Opt out of marketing communications
• Disable push notifications

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].